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FAQ

Frequently Asked Questions

General

  1. What is EZLinks?

    EZLinks is a linking platform that helps developers and marketers create Universal Links, Short Links, and QR Codes to boost engagement, simplify user journeys, and track performance.

  2. Who can use EZLinks?

    ‍Our platform is designed for developers, marketers, and businesses of all sizes who want to streamline app linking and improve customer engagement.

  3. What platforms does EZLinks support?

    EZLinks supports both iOS and Android for Universal Links and Deep Links. We also offer short links and QR codes that work across any platform.

Features

  1. What are Universal Links and Deep Links?

    Universal Links and Deep Links allow users to navigate directly to content within an app, bypassing unnecessary steps. They improve user experience and engagement.

  2. Can I create branded short links?

    Yes! EZLinks allows you to create custom-branded short links that reflect your brand identity.

  3. How does the analytics feature work?

    Our platform provides actionable insights such as click-through rates, geographic distribution, device types, and user behavior to help you optimize your campaigns.

Setup and Onboarding

  1. How do I set up Universal Links for my app?

    You can refer to our comprehensive documentation for step-by-step guidance. The EZLinks dashboard and SDK make it easy to configure and test.

  2. What do I need to integrate EZLinks into my app?

    You’ll need access to your app’s configuration files, our SDK, and a few minutes to set up and test the integration.

  3. How can I track attribution from Universal Links or QR Codes?

    EZLinks automatically tracks user actions through our analytics dashboard, providing detailed attribution reports.

Pricing and Plans

  1. Is there a free trial available?

    Yes, EZLinks offers a free trial so you can explore the platform before committing to a plan.

  2. What happens if I exceed my plan’s limits?

    You can easily upgrade your plan to accommodate your growing needs. Contact our support team for assistance.

  3. Are there any hidden fees?

    No, all costs are clearly outlined in our pricing section.

Support

  1. Where can I find the API documentation?

    You can find our API documentation in the Resources section of the site.

  2. What kind of support does EZLinks offer?

    EZLinks provides 24/7 support via email and live chat to assist with setup, troubleshooting, and other queries.

  3. How do I report an issue or bug?

    Please reach out to our support team at support@ezlinks.io, and we’ll resolve your issue promptly.
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